Terms and Conditions

Our priority is to have your room ready from 3.00pm with a host of thoughtful touches and comforts. Should you wish to join us earlier to enjoy our facilities, we will be delighted to store your luggage with the porter until such time that the bedrooms become available.

You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.

Unless other instructions have been received from our guests, we will assume that rooms not occupied by 9.00pm are no longer required and such rooms will be made available to other guests. In these circumstances, the hotel reserves the right to charge for the room if we are unable to find other occupants for it.

Please note that the hotel is all non-smoking.

We have created a winning combination of inspiring cuisine for you to experience and enjoy. It is politely asked that guests arrive at least thirty minutes prior to your reservation so that you may enjoy an aperitif before dining. We would advise making any arrangements for dining prior to arrival, as our restaurants are extremely popular.

Thank you for your 50% deposit which is non-refundable. Some special offers require full pre-payment as stated at the time of booking. All additional charges are to be settled on departure.  Should you wish to cancel please contact the hotel. Guests are advised to take travel insurance.  You will be asked to present the credit card you used to secure the reservation on check in. 

If your children are accompanying you for your stay and you would like us to set up a z-bed, we will be happy to do so at a small charge of £25 inc vat per z-bed per night. We would advise that you book a Suite as these offer plenty of space for families.  Alternatively we do have some interconnecting rooms, please contact us for further details.

Packages are based on a maximum of 2 adults sharing a room, unless otherwise stated.  Additional children and adults will be charged a supplement charge, please contact us for further details.


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Lainston House

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